Return & Exchange Policy

Eligibility Requirements

• All return and exchange requests must be initiated within 30 days of product delivery (for small items: furniture shims, slippers) or 45 days for large furniture (sofas, dressing tables).
• Products must be unused, unmarked, and in original condition:
  • Large Furniture: Sofas must be free of stains, tears, or indentations; dressing tables must have intact finishes, no scratch marks, and all original hardware (drawer pulls, legs, mirrors). Original packaging (if available) or equivalent protective wrapping is required.
  • Small Items: Furniture shims must be unopened and in original packaging; slippers must be unworn with soles free of scuffs and tags attached.
  • Customized Items: Products with custom upholstery, color, or configuration are only eligible for return/exchange if they have manufacturing defects (e.g., faulty sofa stitching, cracked dressing table mirror).
  
  
• Defective or Incorrect Items: Products with quality issues (e.g., broken dressing table drawer slides, wobbly sofa legs, non-functional furniture shims) or wrong deliveries (incorrect size, style, color) are eligible for full refunds or exchanges, with photo/video evidence required for verification.

Non-Returnable & Non-Exchangeable Items

• Large furniture that has been assembled or shows signs of wear (e.g., sofa fabric stains, dressing table scratches).
• Items damaged due to improper use (e.g., standing on sofa cushions, exposing wooden dressing tables to water, cutting furniture shims to incorrect sizes).
• Final sale items (marked "Final Sale" on the product page, e.g., clearance sofas, discontinued dressing table styles).
• Customized furniture with non-quality-related issues (e.g., change of mind on upholstery color, incorrect room measurement submissions).

Return & Exchange Process

1. Submit Application: Contact our customer service team via phone or the website’s return portal, provide your order number, describe the issue, and upload photo/video evidence if applicable. We will review your request within 2 business days and issue a Return Authorization (RA) Number if approved. Returns without an RA number will be rejected.
2. Arrange Return Shipment:
   • Large Furniture (Sofas, Dressing Tables): We will coordinate a professional pickup team to retrieve the item at a scheduled time (free of charge for defective/incorrect items; pickup fee applies for personal reason returns).
   • Small Items (Furniture Shims, Slippers): Ship the item with original packaging to the designated U.S. return address using a trackable shipping service (prepaid label provided for defective items; customer covers cost for personal returns).
   
   
3. Inspection & Processing: Our quality team inspects returned items within 3–5 business days to verify condition and compliance with policy.
   • Defective/Incorrect Items: Process a full refund (including original shipping/delivery fees) or exchange for the correct product, which will be delivered free of charge within 5–7 business days.
   • Personal Reason Returns: Deduct a 15% restocking fee (to cover inspection, repackaging, and pickup costs for large items) and issue a refund for the product price (shipping/delivery costs are non-refundable).
   
   
4. Refund Completion: Refunds are credited to your original payment method within 5–7 business days after inspection approval.