Privacy Policy

Information We Collect

Personal & Contact Information

• Basic Details: Full name, email address, phone number, shipping/billing address, and voluntary room measurement data (e.g., living room dimensions for sofa sizing, vanity space for dressing tables) to recommend suitable products. This data is handled with strict confidentiality.
• Order-related Data: Product model, size, color, material preferences (e.g., linen sofa, wooden dressing table, rubber furniture shims, fleece slippers), and customization needs (e.g., sofa upholstery color, dressing table drawer configuration). This data will be permanently deleted 12 months after order completion.
• In-home Delivery Records (if applicable): Scheduled delivery time slots, access notes (e.g., elevator availability, narrow hallway alerts), and assembly preferences will be temporarily stored and deleted within 30 days after delivery completion.

Payment & Transaction Information

• All payments are processed through PCI DSS-compliant payment gateways (Visa, Mastercard, PayPal, Apple Pay). We never store complete credit card numbers, CVV codes, or bank account information. All financial data is protected by end-to-end encryption.
• Bulk Order Records: For interior design firms, property management companies, or corporate clients purchasing our products, transaction records (excluding sensitive financial data) are retained for invoicing purposes and deleted after 24 months in accordance with U.S. tax regulations.

Website & Usage Data

• Browsing Behavior: Product pages you viewed (e.g., sectional sofa, mirrored dressing table, non-slip furniture shims), filter records (e.g., sofa weight capacity, dressing table height, shim thickness), and cookie data used to optimize website navigation and product recommendations.
• After-sales Feedback: Return/exchange requests, product review content, and usage feedback (e.g., sofa comfort, dressing table stability, furniture shim effectiveness) are collected to improve product quality and deleted 12 months after submission.

How We Use Your Information

• Order Fulfillment: Process payments, arrange white-glove delivery (for large furniture like sofas and dressing tables), send order confirmations and tracking updates, and enclose product care guides (e.g., sofa fabric cleaning tips, wooden dressing table maintenance, slipper washing instructions).
• Customer Service: Resolve after-sales issues (e.g., wobbly dressing table legs, torn sofa upholstery, defective furniture shims), provide assembly guidance, and answer questions about product installation or usage.
• Personalized Recommendations: With your explicit consent, send new product alerts (e.g., modular sofa collections, vanity lighting add-ons) and exclusive promotions. You can unsubscribe at any time without affecting your shopping experience.
• Compliance Requirements: Retain necessary records to ensure all products meet U.S. CPSC (Consumer Product Safety Commission) standards (e.g., non-toxic furniture finishes, stable sofa base design, slip-resistant slipper soles) and comply with federal/state retail laws.

Data Security Protection

• All data is transmitted via SSL/TLS encryption and stored on U.S.-based encrypted servers. Only authorized staff (order processing, delivery coordination, customer service teams) can access limited, non-sensitive information.
• Third-party partners (logistics, payment processors, assembly technicians) only receive the minimum data required to complete their services and must adhere to the same privacy standards as our store. We conduct regular audits to ensure compliance.

Your Data Rights (CCPA Compliance)

• Right to Access: Contact our customer service team at any time to request a free copy of all personal information we have collected about you.
• Right to Correction: Update your contact details, room measurements, or communication preferences via your website account or by calling our hotline.
• Right to Deletion: Request the permanent deletion of your personal data (except for records required by law) after order completion and resolution of any disputes.
• Right to Opt-out: Refuse personalized marketing communications or non-essential data processing without impacting your ability to purchase our products.